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We want you to be happy with your purchase but understand that sometimes an item needs to be returned. Please review the return policies below and contact us with any questions.
To initiate a return, please email us at firstname.lastname@example.org. We require a receipt or proof of purchase to accompany your return.
- You may return or exchange any book or non-book item in its original condition for a full refund (excluding shipping cost) within 7 days of receiving your order. Non-Book items must also include all original tags and/or packaging. All returns should be mailed to Flashlight Books, 1537 N Main St, Walnut Creek, CA.
- Without a receipt/invoice, a return may be approved for exchange or store credit at the manager's discretion and only at the current value of the book. Please contact us for details
- For all returns/exchanges, the customer is responsible for costs of return shipping. We recommend you return your items using an insured and traceable method. We are not responsible for packages lost or damaged during the return transit.
- Special order items that are not usually carried and have been ordered specifically at your request may not be returned.
- If you receive your order and find an item to be missing, incorrect or damaged please contact the store within 7 days, so that we may address and resolve the issue as quickly as possible for you. Please include your order number for best service.
If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.